Privacy Policy

Elevation Lane Car Rentals may collect information that customers voluntarily provide when submitting rental inquiries, requesting vehicle availability, contacting the company, communicating by phone, email, forms, or text message, or using the website.

Information may include:

• Full name
• Email address
• Phone number
• Rental start and end dates
• Preferred vehicle
• Rental type
• Purpose of rental
• Additional information voluntarily submitted
• Communications with Elevation Lane
• Website usage and technical information such as browser type, device information, IP address, and website activity when applicable

Information may be used to:

• Respond to rental inquiries
• Check vehicle availability
• Provide rental information and next steps
• Communicate with prospective and existing customers
• Process and manage rental-related requests
• Provide customer support
• Improve the website and customer experience
• Maintain business records
• Prevent fraud or misuse
• Comply with applicable legal requirements

Customers who provide their phone number and consent to receive text messages may receive messages related to their rental inquiry, vehicle availability, rental updates, scheduling, customer service, and related transactional communications.

• Message and data rates may apply.
• Message frequency may vary.
• Customers may reply STOP to opt out of SMS communications and HELP for assistance.
• Consent to receive text messages is not a condition of purchasing or renting a vehicle.
• Mobile information will not be sold or shared with third parties for their promotional or marketing purposes.

Elevation Lane does not sell personal information. Information may only be shared when reasonably necessary with service providers supporting business operations, communication providers, website or technology providers, payment providers when applicable, professional advisors, or government and legal authorities when required by law.

Service providers should only receive information necessary to perform services on behalf of Elevation Lane.

The website may use cookies or similar technologies for website functionality, analytics, security, performance, and improving the visitor experience. Visitors may control cookies through their browser settings.

Elevation Lane uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Personal information is retained only for as long as reasonably necessary for rental inquiries, customer service, legitimate business purposes, legal obligations, dispute resolution, and recordkeeping.

Users may contact Elevation Lane to request access, correction, or deletion of certain personal information, subject to applicable legal requirements and legitimate business recordkeeping obligations. Users may also opt out of marketing or SMS communications at any time.

Because Elevation Lane operates in San Diego, California, California residents may have privacy rights under applicable California privacy laws. Eligible California residents may request information regarding personal information collected, request corrections, request deletion where applicable, and exercise other rights available under applicable law.

The website may contain links or integrations with third-party services. Elevation Lane is not responsible for the privacy practices of external websites or services.

The website and rental services are not intended for children under 13. Elevation Lane does not knowingly collect personal information from children under 13.

Elevation Lane may update the Privacy Policy periodically. Updates will be reflected by changing the “Last Updated” date on this page.

If you have questions about this Privacy Policy or how your personal information is handled, please contact Elevation Lane Car Rentals.